What Brick-And-Mortar Retails Must Do To Keep Up With E-CommerceThere was a time — not so long ago — when brick-and-mortar customer experience seemed almost like a misnomer from a bygone shopping era.Jun 18Jun 18
Empathy in Customer Experience = More LoyaltyWhy is empathy important in customer experience? Because while customers will always want a good product or service at a reasonable price…May 13May 13
AI and Customer Experience: It’s Not Just Chatbots AnymoreAI and customer experience are already working hand-in-hand, and there’s plenty more to come.Mar 29Mar 29
There’s No Better Time To Talk About Easter EggsThis week marks the celebration of three major religious holidays: Easter, Passover, and Ramadan. But only one of these holidays lends its…Apr 13, 2022Apr 13, 2022
Do You Need A Customer Experience Coach?Do I need a business coach? It was a question I asked myself many times after becoming a solopreneur in early 2019.Mar 17, 2021Mar 17, 2021
Looking for Word-of-Mouth Marketing? Try Customer Experience.What makes a customer experience remarkable, or literally, worthy of remark? After all, that’s what word-of-mouth marketing is, right…Feb 4, 2021Feb 4, 2021
Why Customer Experience Is More Important Right Now Than Ever BeforeWe are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some businesses, like…Mar 16, 2020Mar 16, 2020
Customer Experience: The “last great differentiator” for companies?Imagine you make a large purchase after working with a salesperson. Maybe it’s a new car or windows for the house. The salesperson makes…Jul 13, 2017Jul 13, 2017
The 30 Minutes That Led to Me Writing My First BookDuring a leadership meeting at work in January of 2016, my boss challenged his direct reports to identify a personal goal to achieve during…Jun 22, 2017Jun 22, 2017
Serving the men and women who serveHow USAA uses social media to connect with military members around the world.Apr 26, 2017Apr 26, 2017
